Terms & Conditions

Terms and Conditions

 
Your access to and use of the site is subject to the following terms and conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, the following Terms and Conditions and acknowledge that any other agreements between you and Ashley are of no force or effect.
 
Luxe Home Decor & Furnishings and Luxe Kids Decor & Furnishings' privacy policy is to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information.
 
 

WHAT INFORMATION WE COLLECT

  • Types of Information We Collect
    • Your name
    • Your billing and delivery address
    • Your e-mail address
    • Your phone (or mobile) number
    • Your credit/debit card number
    • Information on how you are using the Sites
    • Your purchase/return/exchange information

  • We Collect Information When
    • You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
    • You create an luxe-homedecor.com account.
    • You connect with us regarding customer service via our customer service center, or on social media platforms.
    • You visit the Sites or participate in interactive features of the Sites or mobile applications.
    • You use a social media service, for example, our Facebook page or Instagram Page.
    • You sign up for e-mails or social media notifications from us.
    • You provide us with comments, suggestions, or other input.
    • You interact with our Site through your computer, tablet or mobile device.

HOW AND WHY WE COLLECT INFORMATION

  • Technologies Used
    We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
  • Third Party Cookies
    • We allow third-party companies to collect non-personally identifiable information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the companies site. These companies may use non-personally identifiable information (e.g., navigational, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
    • HOW WE USE THE INFORMATION WE COLLECT

      • Product and Service Fulfillment
        • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
        • Provide any requested services.
        • Administer sweepstakes and contests.
      • Marketing Purposes
        • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
        • Send marketing communications and other information regarding products, services and promotions.
        • Administer promotions.
      • Internal Operations
        • Improve the effectiveness of the Sites, mobile experience, and marketing efforts.
        • Conduct research and analysis, including focus groups and surveys.
        • Perform other business activities as needed, or as described elsewhere in this policy.
      • Fraud Prevention
        • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
      • Legal Compliance
        • To assist law enforcement and respond to subpoenas.

      HOW WE PROTECT THE INFORMATION WE COLLECT

      • Security Methods
        • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.
      • E-mail Security
        • Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Additional Security
  • We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
    • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.
    • HOW WE SHARE THE INFORMATION WE COLLECT
  • General Policy
    • We do not sell or rent personally identifiable customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.